Riddall Business Group

Privacy Policy

RIDDALL BUSINESS GROUP
Version 2.0 | April 2026
Riddall Business Group Inc. | Chilliwack, BC, CanadaPRIVACY POLICY
Last Updated: April 15, 2026 Effective Date: May 1, 20261. INTRODUCTION
Riddall Business Group Inc. ("RBG," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and applicable US privacy laws including the California Consumer Privacy Act (CCPA) where applicable.
By using our website or services you consent to the practices described in this policy.2. INFORMATION WE COLLECT2.1 Information You Provide Directly When you interact with RBG — through our website, application form, or service engagement — we may collect:
Full name
Business name
Email address
Phone number
Business address
Annual revenue range
Team size
Industry and trade type
Operational information shared during discovery calls or onboarding
Payment information (processed securely through Stripe — we do not store card details)2.2 Information Collected Automatically When you visit our website we may automatically collect:
IP address
Browser type and version
Pages visited and time spent
Referring website
Device type
This information is collected through standard web analytics tools and cookies.2.3 Information From Client Systems As part of delivering our services — we access business data within the client's Go High Level sub-account. This data belongs to the client and is used solely for the purpose of building, customizing, and maintaining their operating system.3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To respond to your application or inquiry
To deliver and manage the services you have purchased
To communicate with you about your service
To send service-related notifications and updates
To process payments and manage billing
To provide technical support
To improve our services and business operations
To comply with legal obligations
To send marketing communications where you have provided consent
We will never use your information for purposes beyond those listed above without your express consent.4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. Ever.
We may share your information with trusted third-party service providers who assist us in operating our business — including:
Provider
Purpose
Go High Level (GHL)
Platform hosting and CRM
Stripe
Payment processing
Google Workspace
Email and document management
Twilio
SMS communication
QuickBooks
Accounting and invoicingAll third-party providers are contractually required to protect your information and may only use it for the specific purpose for which it was shared.
We may also disclose your information if required by law, court order, or government authority.5. DATA STORAGE & SECURITY
Your information is stored on secure servers provided by our platform partners (primarily Google and Go High Level). We implement appropriate technical and organizational measures to protect your personal information including:
Two-factor authentication on all critical accounts
Password management through a business password manager
Limited access — only team members who need the data to perform their job have access
Regular security reviews
While we take every reasonable precaution — no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.6. DATA RETENTION
We retain your personal information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Client data is retained for the duration of the service relationship plus 2 years. Prospect data is retained for up to 12 months from the date of last contact if no service agreement is established.7. YOUR RIGHTS
Canadian residents have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for certain uses of your information
Request deletion of your information (subject to legal retention requirements)
File a complaint with the Office of the Privacy Commissioner of Canada
California residents (CCPA) have the right to:
Know what personal information is collected
Know whether personal information is sold or disclosed
Opt out of the sale of personal information (we do not sell personal information)
Access their personal information
Request deletion of personal information
Non-discrimination for exercising privacy rights
To exercise any of these rights contact us at: [email protected]
We will respond to all privacy requests within 30 days.8. COOKIES
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
We use cookies for:
Website analytics (understanding how visitors use our site)
Remembering your preferences
Improving site performance
You can control or disable cookies through your browser settings. Disabling cookies may affect your experience on our website.9. CHILDREN'S PRIVACY
Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor we will delete it immediately.10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.SMS Communications and Opt-InInformation Collected for SMSWhen you submit a form on our website (such as our Apply or Contact form) and provide your phone number, we collect that phone number for the purpose of communicating with you via SMS regarding your inquiry, scheduling discovery calls, follow-up communications, account updates, and service-related notifications.How SMS Opt-In WorksBy submitting a form on riddallbusinessgroup.ca and providing your phone number, you affirmatively consent to receive SMS messages from Riddall Business Group Inc. The opt-in disclosure is displayed at the point of phone number collection on each form.Consent to receive SMS messages is not a condition of purchasing any product or service. You may decline to provide your phone number or decline SMS communications at any time without affecting your ability to engage with us through other channels.Types of SMS Messages You May Receive
Discovery call scheduling and confirmation
Follow-up communications regarding your inquiry
Service notifications and account updates
Billing reminders (for active clients)
Support responses (for active clients)
Message FrequencyMessage frequency varies based on your interaction with our team and your account status. Standard message and data rates from your wireless carrier may apply.No Sharing of SMS Opt-In DataRiddall Business Group Inc. does not share, sell, rent, lease, or otherwise distribute mobile phone numbers, SMS opt-in data, or consent records with any third parties for marketing purposes. Your phone number and SMS consent information are used solely by Riddall Business Group Inc. and our authorized service providers (such as our CRM and SMS delivery platform) for the purpose of delivering communications you have consented to receive.This no-sharing commitment applies to all opt-in information collected through our website, forms, and any other channels.Opt-OutYou may opt out of SMS communications at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed. You may also contact us at [email protected] or 1-778-860-0042 to request opt-out.Help and SupportFor assistance with SMS communications, reply HELP to any message or contact us directly at [email protected] RetentionPhone numbers and SMS consent records are retained for the duration of your relationship with Riddall Business Group Inc. and as required by applicable law. Opt-out requests are honored permanently.11. CONTACT US
For privacy questions or requests: Privacy Officer: Dillon Riddall Riddall Business Group Inc. Email: [email protected] Phone: 1-778-860-0042
Office of the Privacy Commissioner of Canada: priv.gc.ca BC Office of the Information and Privacy Commissioner: oipc.bc.ca

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